Article 1 – Parties

1.1. Seller
Name:
Address:
Telephone / Email:

1.2. Buyer
Name – Surname / T.C. No:
Address:
Phone:
E-mail:

Article 2 – Subject

The subject of this Distance Sales Agreement is the sale and delivery of the product, which the BUYER ordered electronically from the Seller’s website (http://www………com) in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, including the rights and obligations of the parties.

The Buyer acknowledges and declares that they have been informed by the Seller about the product’s basic characteristics, total price including taxes, payment method, delivery terms, the right of withdrawal and how to use it, complaints and appeals, etc., in an open, understandable, and internet-compatible manner. The Buyer also confirms that they electronically agreed to the preliminary information before placing the order and accepts all terms and conditions of this Agreement.

The pre-information on the website and the invoice issued based on the order given by the Buyer are an inseparable part of this Agreement.

Article 3 – Product/Payment/Delivery Information of the Agreement

The type, quantity, brand/model, sales price, payment method, recipient of delivery, delivery address, invoice details, shipping costs, etc., for the products ordered electronically are as follows. The person who will receive the invoice must be the same as the one entering into this agreement. The information below must be correct and complete. The Buyer accepts to cover any damages arising from incorrect or missing information and assumes all responsibility for any consequences.

In cases where the information provided by the Buyer does not match the facts, the Seller reserves the right to suspend the order. If the Seller cannot reach the Buyer via the provided contact information, the order will be put on hold for 15 days. If no response is received within this period, the order will be canceled to prevent any harm to both parties.

Purchased Product(s):
Name, code: …, Quantity: … items
Total Sales Price: … - TL
Payment Method: Credit Card / Bank Transfer (EFT)
Recipient of Delivery:
Phone Number:
Delivery Address:
Invoice Recipient:
Invoice Address:
Tax Office:
Tax ID Number:
Shipping Cost: … - TL

Article 4 – Date of Agreement and Force Majeure

The date of the Agreement is the date the Buyer places the order, i.e., ../../….

Force majeure refers to unforeseen events that are outside the control of the parties, making it impossible for one or both parties to perform their obligations fully or in a timely manner. Such events include natural disasters, war, terrorism, riots, changes in legislation, confiscation, strike, lockout, major failure in production and communication facilities, etc. The party facing force majeure will inform the other party in writing immediately.

If the force majeure persists for 30 days, each party has the right to terminate the agreement unilaterally.

Article 5 – Seller's Rights and Obligations

5.1. The Seller agrees and undertakes to fully fulfill its obligations under this Agreement, except for force majeure situations.

5.2. Individuals under the age of 18 cannot make purchases from the Seller. The Seller will assume the Buyer’s age as correct, and the Seller will not be held responsible for any errors in the age entered by the Buyer.

5.3. The Seller is not responsible for pricing errors due to system malfunctions. The Seller is also not liable for any pricing mistakes arising from system issues, design flaws, or unlawful interventions on the website. The Buyer cannot claim compensation from the Seller for such errors.

5.4. Payments can be made via credit card (Visa, MasterCard, etc.) or bank transfer (EFT). Orders for which payment is not made within one week will be canceled. Orders are processed when the payment is confirmed by the bank or the transfer is credited to the Seller’s account.

Article 6 – Buyer's Rights and Obligations

6.1. The Buyer agrees to fulfill the obligations imposed on them by this Agreement, except for force majeure situations.

6.2. By placing an order, the Buyer agrees to comply with the terms and conditions of the Agreement, including the selected payment method.

6.3. The Buyer confirms that they have received clear, understandable, and internet-compatible information about the product, the seller’s contact details, price, payment method, delivery terms, and the right of withdrawal.

6.4. The Buyer confirms they have read and acknowledged the ordering/payment/use procedures outlined on the website before confirming the purchase electronically.

6.5. The Buyer agrees not to damage the product and its packaging in case of return and to return the original invoice and delivery note with the product.

Article 7 – Order/Payment Procedure

Order:
Once the Buyer approves the total price including VAT (or the total installment amount in case of installment payment), the payment will be processed via the bank’s POS system. The order will only be shipped after the order confirmation email is sent. No shipment will be made before confirmation.

Any issues with the payment process or credit card problems will be communicated to the Buyer through the provided phone, fax, or email. If necessary, the Buyer may be asked to contact their bank.

In cases where the product cannot be supplied due to stock issues or other reasons, the Buyer will be informed, and they will have the option to choose an alternative product of equal value and quality, wait for the product to restock, or cancel the order.

If it becomes impossible to deliver the product, the Buyer will be refunded the total amount paid within 10 days, and the agreement will be canceled. The Buyer will not be entitled to claim any additional damages from the Seller.

Payment:
The Buyer may choose to pay via credit card or bank transfer. The payment must be made to the Seller's account and the payment reference (order number) must be included.

If the product is delivered and then the Buyer’s credit card is used by unauthorized persons, the Buyer must return the product within 10 days, and the shipping cost will be covered by the Buyer.

Article 8 – Shipment/Delivery Procedure

Shipment:
Once the order is confirmed, the product(s) will be handed over to the Seller’s contracted shipping company.

Delivery:
The delivery will be made to the Buyer’s address via the Seller’s contracted shipping company. The delivery period is 30 days from the date the order confirmation email is sent, and it may be extended by up to 10 days if the Buyer is notified in writing.

If delivery is to a location where the shipping company does not deliver to the address, the products will be sent with a notification.

In case of damaged packages, the Buyer should not accept the package and request a damage report from the shipping company. If the package is found to be undamaged, the Buyer can check and confirm it before accepting.

Article 9 – Product Return and Right of Withdrawal Procedure

Product Return:
The Buyer has the right to withdraw from the contract and return the product within 7 days without giving any reason. The return shipping cost will be covered by the Buyer.

The right of withdrawal does not apply to goods specially prepared for the Buyer’s personal needs.

If the Buyer returns the product, the Seller will refund the total amount paid within 10 days of receiving the returned product.

The product should be returned in its original packaging and condition. If the product is used, damaged, or otherwise altered, it will not be accepted for return.

Article 10 – Warranty

The product is warranted for 2 years against manufacturing defects if used and cleaned according to the instructions.

Article 11 – Confidentiality

The Buyer’s personal information provided for this Agreement and payment will not be shared with third parties, except where required by law or administrative obligations.

Credit card information will not be stored by the Seller. It will only be used during the transaction process and will be deleted after the transaction is completed.

Article 12 – Dispute Resolution and Jurisdiction

In case of a dispute arising from this Agreement, the Consumer Arbitration Committees and the Consumer Courts in the Buyer’s or Seller’s place of residence are authorized, as per the regulations set by the Ministry of Industry and Commerce.

By completing the order, the Buyer accepts all terms and conditions of this Agreement.

Date: …/…/…